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A Real Person, Not a BotDedicated Support for Your Digital Signature Certificate
Get dedicated support for everything related to your DSC — purchase questions, renewal help, USB token setup, or signing errors on GST, MCA, DGFT and ICEGATE portals. Reach a real person on call, WhatsApp or email, not an automated bot.
Areas Our Dedicated Support Team Covers
One team, every DSC-related question — from your first purchase to years of renewals.
Purchase & Certificate Selection
Not sure whether you need an Individual, Organisation or DGFT DSC? We help you choose correctly the first time.
USB Token & Driver Setup
Guided or remote assistance installing your token drivers and binding your DSC correctly.
Portal Signing Errors
Help resolving signing failures on GST, MCA, DGFT, ICEGATE and GeM portals.
Renewal Assistance
Step-by-step help completing your DSC renewal before or after expiry.
Billing & Order Queries
Invoices, payment confirmations, and order status updates for any purchase.
What Does "Dedicated Support" Actually Mean?
Dedicated support means every customer who buys a Digital Signature Certificate or USB Crypto Token from iSaral is assigned to a real support team — not an automated ticketing queue or a chatbot loop. Whether your question is about choosing the right certificate, installing your token, resolving a portal signing error, or renewing before expiry, the same human-led support process applies across your entire DSC lifecycle.
Why this matters for compliance: DSC-related issues often surface at the worst possible time — a signing error minutes before a GST deadline, or a token that stops working the night before a tender submission. Generic support queues that take hours or days to respond aren't good enough for time-sensitive compliance work. Our dedicated support model is built specifically around fast, direct access when it matters most.
Support that follows your certificate: From the day you purchase your DSC through every renewal cycle, our team keeps context on your certificate type, validity, and any past issues — so you're not re-explaining your situation from scratch every time you reach out.
Who Relies on Our Dedicated Support
Support Response Times by Query Type
Indicative response times based on issue type and channel used.
| Query Type | Best Channel | Typical Response |
|---|---|---|
| Urgent filing-deadline issue | Phone / WhatsApp | Immediate |
| Token / driver troubleshooting | WhatsApp / Remote | 15–30 minutes |
| Portal signing error | 10–20 minutes | |
| Renewal guidance | Phone / WhatsApp | ~10 minutes |
| Billing / invoice request | Within business hours | |
| General product query | ~30 minutes |
For time-critical issues close to a filing deadline, calling or WhatsApping directly gets you the fastest response.
What Makes Our Dedicated Support Different
We don't route you through a chatbot menu. Message us on WhatsApp and a real support executive replies — usually within 30 minutes.
Whether it's your first DSC or your fifth renewal, our team already has your certificate history — so you never start from zero.
Filing deadline in an hour and your DSC won't sign? Tell us it's urgent — we prioritize deadline-critical issues immediately.
Benefits of Dedicated Support
Real People, Not Bots
Talk to an actual support executive who understands DSCs, not a scripted chatbot.
Fast Response Times
Most WhatsApp and phone queries are answered within 30 minutes during business hours.
Full-Lifecycle Coverage
From purchase to renewal to token setup, one team handles it all — no handoffs.
Deadline Prioritization
Urgent filing-deadline issues get fast-tracked ahead of routine queries.
Completely Free
Support is included at no extra cost with every DSC and USB Token purchase.
Multiple Channels
Reach us however is easiest for you — call, WhatsApp or email.
Dedicated Support — Frequently Asked Questions
Talk to Our Dedicated Support Team
Have a question about your Digital Signature Certificate, USB token, or an upcoming renewal? Reach out — a real person will respond.
Explore Our Digital Signature Services
Have a Question? We're Here to Help.
Reach our dedicated support team by phone or WhatsApp — no bots, no long wait, just real answers.